Definitions:
Provider: Mav-IT Kft.
Licensee: the company subscribing to Deliveo
Service: Deliveo courier system
1. Framework
The Provider offers the Service as a cloud-based SaaS product. The Service is available under a subscription license and is not for sale. We do not offer lifetime or one-time purchase options. The Provider may modify these terms with 30 days’ notice. Continued use of the Service after such notice constitutes acceptance of the terms.
2. Right of Use
The Provider grants the Licensee a non-exclusive, non-transferable, revocable right to access and use the Service under these Terms.
3. Technical Requirements
The Licensee is responsible for internet connection, compatible devices, and mobile phones. The Service is optimized for modern browsers; compatibility with older Microsoft browsers (e.g., Internet Explorer) is not guaranteed. Subscription fees are fixed and independent of usage intensity. The Licensee may test the Service within a 14-day trial period on the devices intended for use.
4. Intermediated Services
The Service provides SMS sending capability. SMS costs are charged in addition to the subscription fee and appear as a separate item on the invoice. The SMS function is procured by the Provider from a third party; availability and pricing depend on that third party.
5. Reservation of Evolutionary Rights
The industry we operate in is not static but constantly evolving. Technological conditions and customer demands change. Therefore, the Provider may, while retaining the core functionality, modify, remove, or introduce new features to meet market, industry, or technical requirements. Introduction of new features does not result in additional cost for the Licensee.
The subscription fee does not include development capacity, but we are open to new developments. In case of development requests, the Provider may offer a quotation at its discretion and depending on capacity.
6. Support
Regular support is available on business days from 08:00 to 18:00 CET via email and phone. Support is solely to assist with using the Service; support staff do not perform operational tasks.
7. Availability
The Provider aims for 99.9% annual availability, except for planned maintenance (announced at least 48 hours in advance), emergency maintenance, and downtime beyond the Provider’s control (e.g., hosting company incidents). Availability is measured via the Provider’s internal monitoring system.
Neither party is responsible for delays or errors caused by events beyond good-faith control, natural disasters, crimes, or other force majeure events.
8. Data Security
All data stored in the Service is backed up daily. Five backups are maintained continuously; older data cannot be restored. In the event of a security incident, the Licensee may request the restoration of deleted or overwritten data. Requests are generally fulfilled within a day depending on technical feasibility.
9. Data Processing and GDPR
The Provider is a data processor, the Licensee is the data controller under GDPR. All data is permanently deleted after subscription termination. The Provider may use subcontractors; the current list of subcontractors is available on request.
10. Disclaimer of Liability
As with all software, the product may contain errors even if not fully tested, and these errors may not always be provable. The Provider is not liable under any circumstances for data loss, damages, extra work, further errors, or any direct or indirect losses arising from improper use of the software and/or undiscovered errors.
11. Brand
The software interface contains our company or the “Deliveo” brand/logo. These cannot be removed due to technical or commercial reasons. The brand’s advertising value is factored in to keep subscription fees low. Its presence is not intrusive.
12. Fees and Payment
The monthly subscription fee is due on the first day of the month (prepaid for the month). The invoice is automatically issued after successful payment, but no later than 24 hours. On the first day of each month, the Provider’s system attempts to charge the Licensee’s registered payment card with the current monthly fee.
If unsuccessful, the system retries once per day for 5 days. If still unsuccessful, the Provider – after prior email notification – suspends the Service. Service can only resume after successful payment. The Provider informs the Licensee of any subscription fee changes at least 30 days before they take effect.
13. Termination
These Terms take effect on the subscription date and remain valid until termination. The subscriber may cancel the Service at any time by emailing customer support. Termination takes effect at the end of the current billing period. The Provider may immediately suspend service in case of serious misuse or illegal activity.
Data is permanently deleted 30 days after termination unless the Licensee requests earlier deletion. The Provider reserves all rights and ownership in the software and developments. The Licensee retains ownership of the Service data.
14. Confidentiality
Both parties must maintain the confidentiality of the other party’s information. The Provider must comply with all official data requests.
15. Governing Law and Jurisdiction
These terms are governed by the laws of Hungary. Disputes fall exclusively under the jurisdiction of the courts of Budapest unless otherwise agreed.
Additional Development and Modifications to Existing Software Products Are Performed Under the Following Conditions:
- All new features and modifications are thoroughly tested before release. Despite careful testing, errors may only appear in production. Therefore, all new features are considered “beta” or “early release” during the first month. During this period, a feature may not work as expected. Errors are corrected as soon as possible.
- For each quote, a 10% deviation in time and cost is possible. The time used is multiplied by the published hourly rate to determine total development cost. No extra costs beyond the hourly rate apply.
- If you have a subscription during the development period, the development fee is billed on the next invoice after work completion. Without a subscription, a 50% prepayment is required to start work.
- All new/modified features can be used free of charge by all Deliveo users. It is not possible for only one customer to use the extra features. In return, you can use development funded by other customers.
- The development package includes all described features and nothing else that is not listed.
- Features can be turned on or off at our discretion. We must consider other Deliveo users; use of the software must not be harder, more complicated, or diverge from the original purpose.
- Implementation may differ slightly for technical reasons, but functionality remains unchanged.