Deliveo’s dispatch interface is designed for the staff who operationally manage the courier service. All Deliveo functions can be configured from the dispatch interface. The level of access can be controlled per menu item. The complete system is available in 22 languages and we are open to additional language translations. We keep your shipment data for 5 years. You can add an unlimited number of dispatchers.
Shipment management functions
Create, manually receive, deliver, and assign shipments to couriers. You can set different currencies (EUR, USD, HUF) per shipment. Precise management of cash and cash on delivery to couriers. You can create the shipment manually or from file import.
Locations
You can create (physical or logical) locations (e.g. depots) for your shipments, where you can store them during the delivery cycle. You can also use a barcode scanner to move the goods between locations (e.g. from vehicle to depot or between two depots). It facilitates the fulfilment service.
Communication solutions
Deliveo has advanced communication capabilities. The template for SMS and e-mails sent can be modified. Notifications can be turned on/off per customer and globally.
Statistics
- Number of deliveries per week / per hour
- Customer statistics (daily average, revenue, volume, average weight)
- Courier statistics (daily average delivery, volume)
- Automatic monthly / daily report on the volume of business completed
- Bounceback statistics filtered by customer and courier
Rule based automations
Deliveo’s advanced rule-based operation allows a small number of dispatchers to service high volumes of traffic. We believe that well-configured rules alone save Deliveo many times the cost.
1) Fare calculation: Service charges are accurately and automatically calculated based on the pre-set parameters of the shipment.
2) Delegation to a partner: the system decides, based on the parameters of the shipment, whether the shipment is delivered by the courier service’s own car or by an intermediary partner courier service.
3) Assignment of tasks to couriers: When a new shipment is created, it is decided which courier will pick up the shipment at the sender’s address. Deliveo assigns the courier to the task based on predefined parameters.
Time-frame delivery
Deliveo supports the time window service: when a parcel is dispatched, it is possible to set both a pick-up and a delivery time window (time window). These data are displayed in the courier application. The courier will also see the opening hours of the addresses in the application.
Data export
You can create your own template and produce exported data from Deliveo in any format and with any content.
Warehouse management
Nowadays, parcel services and warehousing are often combined. Deliveo supports your fulfillment service with warehousing functionality. Delivered items are deducted from the stock (returned in case of failed delivery). There is “virtual product” when the product is not out of stock. There is a log of all changes. Items have EAN code, item number, volume, weight and photo.
Proof of delivery
The Deliveo system creates a signature page for each delivery. This document contains the signature of the recipient, a map of the pick-up location and all the details of the shipment.
Zones
You can create zones by drawing on a map. Using the zones as parameters, you can calculate a freight rate or assign tasks to couriers.
Flexible parcel labels
Something important to add to the parcel label? You can do it in Deliveo! The bottom third of the parcel label is a playground where you can place any data you think is important.
Joker parameters
Do you need special settings for your service? Deliveo offers three freely renameable and usable parameters for your mailings.
GPS-based tracking of vehicles
With Deliveo you can track the movements of your vehicles in real time. No need for a car-mounted GPS system and no additional costs. In addition to real-time tracking, the route taken by your vehicles is stored for up to 30 days, during which time you can view it at any time.
Custom accessories
You can use accessories on the Deliveo system as if they were part of the system. Need a custom add-on for your service? You can upload your own Deliveo plugin or request a quote from us. Deliveo already offers a number of free plugins for you.
Webhook
Deliveo allows you to initiate a URL call to a predefined system at a selected event. This helps you to collaborate between different systems.
API
Deliveo’s advanced API connectivity allows you to link it to other systems, such as web stores.
Route optimization
Deliveo sorts the addresses in a way that minimises travel time. The starting point for the optimisation can be a fixed location (e.g. for warehouse stock) or the current position of the vehicle (for couriers). You can also plan a longer route with multiple addresses, in which case Deliveo calculates the total route length and driving time. (Loading time per address can be set.) The exact route is shown to the driver by the courier app.