Dispatcher interface

Deliveo’s dispatch interface is designed for the staff who operationally manage the courier service. From the dispatch interface, all Deliveo functions can be viewed, managed and configured. The level of access can be set per menu item and per user. The interface is essential for using Deliveo. As part of the overall Deliveo system, the Dispatcher Interface can be used in more than 10 languages and we are open to additional language translations.

Main functions of the dispatch interface

Forecasts new orders not yet placed.
A courier order started by the Customer can be modified, completed, cancelled.

There are two ways to allocate new orders to couriers:

Manually: the dispatcher can view the current location of the couriers and the geographical location of the addresses on a map and, depending on this, assign new tasks to the couriers using drag & drop.
Automatically: assigns a task to the right courier based on predefined rules, taking into account the parcel, sender, recipient and other parameters.

Direct delivery and pick-up by the dispatcher
Rule-based parcel delegation: if the set conditions are met, the Deliveo courier system automatically forwards parcels to other partners’ systems
Clearing of couriers for collection charges.
Bulk parcel transport between parcel locations and couriers (also with barcode reader).
You can also set different currencies per parcel for cash on delivery (EUR, HUF, USD, etc…)
10 interface languages are available: Hungarian, English, German, French, Spanish, Italian, Polish, Czech, Russian, Romanian and Greek.
Accurate tracking of retransfers – no more forgotten or duplicate retransfers!
Export options for other programmes
Bulletin board functionality: content written by dispatchers is displayed on customer interfaces

Methods of package dispatch

Deliveo supports two different bundling methods.

1.) Parcel dispatch with manual operation

The dispatcher can manually enter a package into the Deliveo system via the admin interface (e.g. by phone on request).
You can also upload a packet via file import if you want to send many packets at once. (Supported file types: .xlsx, .csv)

2.) Electronic parcel dispatch – Deliveo has API access.

The plugin for the most popular online stores is available free of charge.
Of course, packages from proprietary systems can also be added to Deliveo via the API. (If you want to develop your own solution, please ask our support for API documentation.)

Package forwarding to other service providers

This feature allows a courier service using Deliveo delivery manager software to subcontract a delivery or pick-up job to other courier services. In this case, Deliveo acts as a proxy. The services of the partner courier services are displayed in Deliveo and a parcel label is generated for the partner. The status information of the parcels delivered to the partner courier service is returned to Deliveo. An API connection is currently established to these courier services. We are open to build API connections for additional courier services under custom development.

Communication solutions

Deliveo has advanced communication skills. It is able to send e-mails and/or SMS to the sender and/or the recipient in the following cases, but not limited to:

On dispatch of the parcel (to sender / consignee)
On successful delivery of the parcel (to sender / recipient)
Unsuccessful delivery attempt (to sender / recipient)

The template for SMS and emails can be modified as you wish. Notifications can be turned on/off per customer and globally.

Route optimisation

Deliveo delivery system can sort the addresses on your vehicles in an optimal order, saving you time and travel. The starting point of the optimisation can be a fixed starting point (e.g. for goods distribution) or the current position of the vehicle (for courier services). The optimisation criteria can be time or distance based. This function can also be used to plan a tour (drive-in) to obtain the total route length and driving time (taking into account the loading times per address that can be set.)

Available statistics

Number of packages per week
Deliveries by hour
Customer statistics (average daily dispatch, spending, number of parcels dispatched, average weight of parcels)
Courier statistics (average daily delivery, revenue generated, number of addresses/parcels delivered)
Automatic weekly/daily report to defined email address on periodic operations (number of parcels, revenue, etc.)
Bounce back statistics filtered by customer and courier

Rules in Deliveo Courier Management Software

Deliveo’s advanced rule-based operation allows a small number of dispatchers to service many parcels and couriers. We believe that well-established rules alone can save you several times the cost of Deliveo. The rules can be run automatically (event-driven) or manually (manual, push-button). Deliveo supports rule-based operations in three areas:

Based on pricing rules,

service fees are set accurately and automatically. The pricing rule can use the following parameters for pricing:

Name, country, postcode, zone of sender / consignee
Client name, group
Weight
Volume
Place of receipt
Optional parameters
Amount of post-withdrawal
Delivery option
Distance sender – consignee (as the crow flies)

The pricing rule runs when each package is created, so the service fee is available throughout the life of the package.

Delegation to partner under rules

The system then decides, based on the parameters of the shipment, whether the parcel will be delivered by the courier service’s own couriers or by a partner courier service. The following parcel parameters can be used for sorting:

Name, country, postcode, zone of consignor/addressee
Client name, group
Shipment weight
Shipping option
Shipper – distance from consignor to consignee (as the crow flies)

Assignment of tasks to couriers

When a new shipment is created at the sender’s premises, a decision must be made as to which courier will pick up the shipment. Deliveo’s rule-based functionality helps you to do this, because it allows you to assign a courier to the new task based on predefined parameters. The assignment of tasks can be based on the following parameters:

Name, country, postcode, zone of consignor/addressee
Client name, group
Shipment weight, volume
Shipping option

Delivery in time frame

Often, the originator will link the dispatch and/or delivery of the parcel to a time window. In this case, the courier has a predefined window of time to pick up or deliver the parcel. Deliveo supports the time window service: it is possible to specify both a pick-up window and a delivery window when sending a parcel. The pick-up and delivery window will be displayed in the courier’s application, so the courier will know exactly when to pick up or deliver the parcel. The courier can also see the opening hours assigned to addresses (e.g. for deliveries to shops) in the app.

Warehouse management / fulfillment

Nowadays, parcel delivery and warehousing often merge. This means that the shipping company keeps the goods of the webshop operator (merchant) in its own warehouse and packs and delivers them as required (“fulfilment” service). Deliveo courier system supports this process with a simple warehousing function. Stock replenishment can be uploaded by both the freight forwarder and the merchant, from which the quantity purchased is deducted when the parcels are dispatched. Main functions of the warehouse module:

The courier service can operate a mini warehouse for its customers
Delivered parcels (with stock management enabled) are deducted from the stock (returned in case of failed delivery)
Virtual product” is supported, i.e. the product does not run out
Products can include article number, EAN code and photo
Stock changes are logged and can be seen by the dispatcher and the customer
Article number, volume, weight data and photo can be attached to the articles

Logging

Logging is an effective tool for troubleshooting and investigating unexpected processes. The following logs are available in Deliveo:

SMS and email logs to keep track of sent notifications
Batch log for logging actions on shipments
API log for logging data flowing on the API
Stock log to log changes in stock
Partner log to log communication with partners

Group operations

In some cases, due to the unusually large number of mailings, it is faster for the dispatcher to perform certain operations in bulk. Deliveo supports the following operations in bulk:

Performs mass tasks assigned to couriers (parcel pick-up and delivery)
Handling the return of postal deliveries
Creates custom export files and saves them as templates for later use

Addresses

Convenient package creation is supported by an advanced address management module. The system saves the addresses (per customer) to which customers have already sent a parcel, so the next time you send a parcel, you only need to enter the first 3 letters of the address and the system will offer the full address. Customers can maintain their own address book, but Deliveo’s system also allows the creation of so-called “Global Addresses”. These global addresses can be used by customers as a shipping or delivery address, but cannot be modified or deleted. The system also saves the coordinates of the addresses, which can be modified independently of the address, so that it is possible to determine exactly where the courier should pick up or deliver the parcel (useful if the address itself covers a large area).

Accessories

Any add-on can be added to Deliveo via API connections, so you can use them within the system as if they were part of the Deliveo delivery system. There are free and paid add-ons. You can create your own add-on or we can develop a custom add-on for you!