Dispatcher interface

The Deliveo web-based courier service system (or home delivery, as you prefer) is a universal tool, commercially available since 2013, for any parcel/ courier or home delivery company that wants to serve its customers with state-of-the-art software and make its internal business management transparent and organisable. Our system is under constant development based on our customers’ requests and is constantly adapted to their requirements.

Main functions of the dispatch interface

  • Forecast new orders not yet placed. 
  • A courier order started by the Customer can be modified, completed, cancelled.

There are two ways to allocate new orders to couriers:

  • Manually: the dispatcher can view the current location of the couriers and the geographical location of the addresses on a map and, depending on this, assign new tasks to the couriers using drag & drop.
  • Automatically: assigns a task to the right courier based on predefined rules, taking into account the parcel, sender, recipient and other parameters.
 
  • Direct delivery and pick-up by the dispatcher
  • Rule-based parcel delegation: if the set conditions are met, the Deliveo courier system automatically forwards parcels to other partners’ systems
  • Clearing of couriers for collection charges.
  • Bulk parcel transport between parcel locations and couriers (also with barcode reader).
  • You can also set different currencies per parcel for cash on delivery (EUR, HUF, USD, etc…)
  • 10 interface languages are available: Hungarian, English, German, French, Spanish, Italian, Polish, Czech, Russian, Romanian and Greek.
  • Accurate tracking of retransfers – no more forgotten or duplicate retransfers!
  • Export options for other programmes
  • Bulletin board functionality: content written by dispatchers is displayed on customer interfaces

Methods of package dispatch

Deliveo supports two different bundling methods.

 

1.) Parcel dispatch with manual operation

  • The dispatcher can manually enter a package into the Deliveo system via the admin interface (e.g. by phone on request).
  • You can also upload a packet via file import if you want to send many packets at once. (Supported file types: .xlsx, .csv)

2.) Electronic parcel dispatch – Deliveo has API access.

  • The plugin for the most popular online stores is available free of charge.
  • Of course, packages from proprietary systems can also be added to Deliveo via the API. (If you want to develop your own solution, please ask our support for API documentation.)

Package forwarding to other service providers

This feature allows a courier service using Deliveo delivery manager software to subcontract a delivery or pick-up job to other courier services. In this case, Deliveo acts as a proxy. The services of the partner courier services are displayed in Deliveo and a parcel label is generated for the partner. The status information of the parcels delivered to the partner courier service is returned to Deliveo. An API connection is currently established to these courier services. We are open to build API connections for additional courier services under custom development.

Communication solutions

Deliveo has advanced communication skills. It is able to send e-mails and/or SMS to the sender and/or the recipient in the following cases, but not limited to:

  • On dispatch of the parcel (to sender / consignee)
  • On successful delivery of the parcel (to sender / recipient)
  • Unsuccessful delivery attempt (to sender / recipient)
The template for SMS and emails can be modified as you wish. Notifications can be turned on/off per customer and globally.

Route optimisation

Deliveo delivery system can sort the addresses on your vehicles in an optimal order, saving you time and travel. The starting point of the optimisation can be a fixed starting point (e.g. for goods distribution) or the current position of the vehicle (for courier services). The optimisation criteria can be time or distance based. This function can also be used to plan a tour (drive-in) to obtain the total route length and driving time (taking into account the loading times per address that can be set.)

Available statistics

  • Number of packages per week
  • Deliveries by hour
  • Customer statistics (average daily dispatch, spending, number of parcels dispatched, average weight of parcels)
  • Courier statistics (average daily delivery, revenue generated, number of addresses/parcels delivered)
  • Automatic weekly/daily report to defined email address on periodic operations (number of parcels, revenue, etc.)
  • Bounce back statistics filtered by customer and courier

Rules in Deliveo Courier Management Software

Deliveo’s advanced rule-based operation allows a small number of dispatchers to service many parcels and couriers. We believe that well-established rules alone can save you several times the cost of Deliveo. The rules can be run automatically (event-driven) or manually (manual, push-button). Deliveo supports rule-based operations in three areas:

Pricing rules based on

service fees are set accurately and automatically. The pricing rule can use the following parameters for pricing:

  • Name, country, postcode, zone of sender / consignee
  • Client name, group
  • Weight
  • Volume
  • Place of receipt
  • Optional parameters
  • Amount of post-withdrawal
  • Delivery option
  • Distance sender – consignee (as the crow flies)

The pricing rule runs when each package is created, so the service fee is available throughout the life of the package.

Delegation to partner under rules
The system then decides, based on the parameters of the shipment, whether the parcel will be delivered by the courier service’s own couriers or by a partner courier service. The following parcel parameters can be used for sorting:
  • Name, country, postcode, zone of consignor/addressee
  • Client name, group
  • Shipment weight
  • Shipping option
  • Shipper – Consignee distance (as the crow flies)
Assignment of tasks to couriers
When a new shipment is created at the sender’s premises, a decision must be made as to which courier will pick up the shipment. Deliveo’s rule-based functionality helps you to do this, because it allows you to assign a courier to the new task based on predefined parameters. The assignment of tasks can be based on the following parameters:
  • Name, country, postcode, zone of consignor/addressee
  • Client name, group
  • Shipment weight, volume
  • Shipping option

Delivery in time frame

Often, the originator will link the dispatch and/or delivery of the parcel to a time window. In this case, the courier has a predefined window of time to pick up or deliver the parcel. Deliveo supports the time window service: it is possible to specify both a pick-up window and a delivery window when sending a parcel. The pick-up and delivery window will be displayed in the courier’s application, so the courier will know exactly when to pick up or deliver the parcel. The courier can also see the opening hours assigned to addresses (e.g. for deliveries to shops) in the app.

Warehouse management / fulfillment

Nowadays, parcel delivery and warehousing often merge. This means that the shipping company keeps the goods of the webshop operator (merchant) in its own warehouse and packs and delivers them as required (“fulfilment” service). Deliveo courier system supports this process with a simple warehousing function. Stock replenishment can be uploaded by both the freight forwarder and the merchant, from which the quantity purchased is deducted when the parcels are dispatched. Main functions of the warehouse module:

  • The courier service can operate a mini warehouse for its customers
  • Delivered parcels (with stock management enabled) are deducted from the stock (returned in case of failed delivery)
  • Virtual product” is supported, i.e. the product does not run out
  • Products can include article number, EAN code and photo
  • Stock changes are logged and can be seen by the dispatcher and the customer
  • Article number, volume, weight data and photo can be attached to the articles

Logging

Logging is an effective tool for troubleshooting and investigating unexpected processes. The following logs are available in Deliveo:

  • SMS and email logs to keep track of sent notifications
  • Batch log for logging actions on shipments
  • API log for logging data flowing on the API
  • Stock log to log changes in stock
  • Partner log to log communication with partners

Group operations

In some cases, due to the unusually large number of mailings, it is faster for the dispatcher to perform certain operations in bulk. Deliveo supports the following operations in bulk:

 

  • Perform mass tasks assigned to couriers (parcel pick-up and delivery)
  • Handling the return of postal deliveries
  • Create custom export files and save them as templates for later use

Addresses

Convenient package creation is supported by an advanced address management module. The system saves the addresses (per customer) to which customers have already sent a parcel, so the next time you send a parcel, you only need to enter the first 3 letters of the address and the system will offer the full address. Customers can maintain their own address book, but Deliveo’s system also allows the creation of so-called “Global Addresses”. These global addresses can be used by customers as a shipping or delivery address, but cannot be modified or deleted. The system also saves the coordinates of the addresses, which can be modified independently of the address, so that it is possible to determine exactly where the courier should pick up or deliver the parcel (useful if the address itself covers a large area).

Accessories

Any add-on can be added to Deliveo via API connections, so you can use them within the system as if they were part of the Deliveo delivery system. There are free and paid add-ons. You can create your own add-on or we can develop a custom add-on for you!